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Guarantee We guarantee to ship only the healthiest, highest quality fish possible. We guarantee Live Delivery to you, but not the delivery time. Every effort will be made on our end to ensure that the fish arrive to you alive and in a timely manner. We professionally pack the fish to last several days, just in case there are delays by the shipping company. In the event that your fish arrive dead, we normally replace them if available or give you credit on your next order. In the event the fish arrive dead, we ask that you email or call us within 24 hours (our phone number will be on the shipping receipt). We might have you send back the dead fish. To do this without a lot of smell and mess, cover them with a little salt, then seal them in a plastic bag and mail them back. SHIPPING FEES ARE NON-REFUNDABLE and NON-CREDITED. Minimum Order for shipping ( as of March 1,2004 ) is $75.00. Smaller orders simply are not practical due to the cost of shipping. On average, the least expensive shipment that can be shipped via USPS Express will cost approximately $30.00, which includes insulated box and heat pack. Shipping Priority Shipping
can be done on orders but at your
own risk! Cost
is much less but there have been many reports of Priority Shipping
taking many more days to be delivered than expected. We do not guarantee Live Delivery with
this method of shipping and there is no refund of shipping cost due to
delays by USPS. . Airborne
Express/DHL.
Freight charges must be worked out on an individual basis depending on
your location. Live delivery of fish is guaranteed with
"Overnight Air Express" as long as someone is present to
receive and sign for the shipment on the first delivery attempt. We
guarantee the Live
Delivery of the fish to you, not
the delivery time. We recommend delivery to your workplace or home
where someone is available to receive your order. We can also
have a shipment held at your local Airborne/DHL office and Airborne/DHL
will notify you by phone for you to pick up at their
office. This will reduce the temperature stress that may occur during
delivery and may reduce the delivery time. There is no refund of
shipping cost due to delays by Airborne/DHL. Please email for details
on cost of shipping via this method to you. Airport
Shipping - This
method of shipping has been suspended since the events of All orders must be pre-paid
before shipping. Box
charges -
Receiving Your Fish
Receiving Your Fish at the Airport Have a tank or tanks ready for your fish at home. Use your regular aged/treated tap water when setting up the tank, unless we recommend otherwise for certain species. Be sure to have a "cycled" tank and filter in which to place your new fish . DO NOT put your fish into pure "R.O." or de-ionized water. This will greatly stress and probably kill your new arrivals. They need to be acclimated to this type of water over time. You should not feed for at least 8 hours after your fish are in their new tank Before Your Fish Arrive
Acclimating Your
Fish If you are picking up your fish at the airport, please check them immediately in the presence of the airline personnel. Things happen occasionally that cause them to die during the shipping process. In the event that your fish arrive dead, we will either replace them if available or give you credit on your next order. All we ask is that you call us within 24 hours (we will include our Phone number on the invoice) and within a few days mail (third class is fine) back the dead fish and the damaged box. To do this without a lot of smell and mess, cover them with a cup or two of salt for two to three days to dry them out. Then seal them in a plastic bag (when dried out) and mail them back. We understand that it can be very discouraging to receive dead fish and we will do everything we can to see that this situation is taken care of as smoothly as possible. If your fish arrived dead, late or the box looks damaged make sure the airport carrier agent notes this on the air bill. Shipping fees are nonrefundable. Before Your Fish Arrive
Receiving Your Fish at the Airport
We suggest you follow this procedure . Our fish are raised in water with a pH that
can vary from 6.8 - 8.2 and hardness of about 250 PPM. Hardness normally
has little effect on the acclimation process but pH does. Acclimate your new
fish very slowly to insure their survival. A difference of more than 0.4
on the pH scale could cause pH shock and death within 48 hours if acclimated
too quickly. Do not float the bags in your Aquarium. The best way is to keep the bag(s) in the styro and to siphon
water from their new tank through an airline tubing into the bag. Tie a knot
in the airline or put an airline valve in line to control the flow to a slow
drip (1 drop/second or slower). When the water added to the shipping bag
is at least double the amount originally in the shipping bag. then you may
add the fish to their new tank. You should acclimate for about 1/2 hour for
every tenth of a point difference in pH you suspect may be possible (i.e.
8.0 pH to 7.0 pH should take 5 hours). You should not add any of the shipping
water to your aquarium. Before Your Fish Arrive
Receiving Your Fish at the Airport |
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